Ever wanted a career in the Zoo Industry?

There are many different positions within a zoo including the obvious Zoo Keeping which is a very labour intensive position, it's definitely not cuddling animals all day so if you want to see what it takes the best way is to start volunteering (click here for our volunteer page Volunteer at the Zoo), to make sure its the right path for you. Besides Zoo Keeping there are many other non- animal positions and behind the scenes work from Horticulture (Landscaping) to Maintenance, Reception work and Admin work. See below for our current positions. *All keeper positions will also be advertised on the Zoo & Aquarium Association Website.

Current Positions


Hunter Valley Zoo are looking for an enthusiastic and bubbly person to join our front line, supporting a busy team in an extremely fast paced environment. The right candidate will be situated in our entrance building and taking care of sales and ensuring the highest level of customer service is delivered. The role is full time and you will be expected to start training a week before our busy Easter school holidays.

Pay Grade is ‘Grade 2’ as per the ‘Amusement, Events and Recreation Award 2010’. Pay rate is above award rate with room to move up a grade if the candidate exceeds expectations after the first 3 month probation period.


  • Data collection on our Point of Sales (POS) system
  • Handle cash/eftpos transactions with customers using cash registers
  • Scan goods and collect payments
  • Issue receipts, refunds, change or tickets
  • Issue and Redeem gift cards
  • Order stock and research stock for the shop including souvenirs and food
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving establishments
  • Maintain clean and tidy checkout areas
  • Keep reports of transactions and prepare them for our bookkeeper
  • Pleasantly deal with customers to ensure satisfaction
  • Manage a small team of reception support casuals


  •           Proven advanced skills with data entry and savvy with POS systems
  •           Basic computer knowledge and familiarity with electronic equipment
              (e.g. cash register, scanners, money counters etc)
  •           Sales skills
  •           Proven experience handling large volumes of cash
  •           Attention to detail and mathematical skills
  •           Strong communication and time management skills
  •           A small paragraph outlining how you are ‘customer satisfaction-oriented’ and are always driven to ensure
              customers enter and leave with an exceptional experience
  •           Experience dealing with customers with language barriers (disabilities and customers who do not speak English)
  •           High school degree

We are looking for someone who can start as soon as possible for training. Applications close this Friday 23/3/18 at 4pm.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your cover letter outlining the above as your email and attach your resume separately.